Terms & Conditions

Last updated: December 2025

These Terms & Conditions govern all services provided by Jordan Lovelle (“we”, “us”, “our”) to clients (“you”, “your”).

By engaging our services, accepting a quote, approving work, or making any payment (including deposits), you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Services

We provide digital services including, but not limited to:

• Website design and development
• WordPress development
• SEO and digital marketing services
• Consulting and related creative services

Specific deliverables, timelines, inclusions, and scope are outlined in individual quotes, proposals, or invoices. Any work requested outside the agreed scope may incur additional fees.

2. Fees & Payment Terms

All invoices are payable within seven (7) days of the date of issue unless otherwise stated in writing.

A 50% deposit is required prior to commencement of any project or services.

The remaining balance is payable as outlined in the issued invoice or agreed project milestone.

Failure to make payment by the due date may result in suspension or termination of services and may impact project timelines.

3. Deposits

Deposits are required to secure project scheduling, availability, and allocation of resources.

Deposits are non-refundable once work has commenced or time has been reserved, except where required under Australian Consumer Law.

If a project is cancelled by the client after commencement, the deposit will be retained to cover time, resources, and opportunity costs incurred.

4. Late Payments

If payment is overdue:

• Work may be paused or terminated without notice
• Project timelines may be delayed or revised
• Any outstanding balances remain payable

We reserve the right to withhold deliverables, files, access credentials, or project handover until all outstanding amounts have been paid in full.

5. Termination

We may suspend or terminate services if:

• Invoices remain unpaid beyond the due date
• The client breaches these Terms & Conditions
• Continued work becomes impractical, unviable, or unreasonable

If services are terminated due to non-payment or client breach, no refunds will be issued for deposits or completed work, and any outstanding balances remain payable.

6. Client Responsibilities

You agree to:

• Provide timely feedback, approvals, and required materials
• Ensure any content supplied does not infringe third-party rights
• Respond within reasonable timeframes to avoid project delays

Delays caused by the client may result in revised timelines, rescheduling, or additional costs.

7. Intellectual Property

Ownership of final deliverables transfers to the client only after full payment has been received.

Until payment is made in full, all work remains the property of Jordan Lovelle.

We reserve the right to display completed work in our portfolio, website, or marketing materials unless otherwise agreed in writing.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss
• Our total liability is limited to the amount paid by you for the services giving rise to the claim

Nothing in these Terms & Conditions limits or excludes any rights you may have under Australian Consumer Law.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to remedies for major failures and for reasonably foreseeable loss or damage.

10. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts of Victoria.

11. Contact

For billing or account enquiries:

Jordan Lovelle

E: [email protected]

Ph. 0466 968 556