Terms and conditions.

Last updated: 29 July 2026

These terms explain the general basis on which Jordan Lovelle discusses and provides website, development or support work. Browsing this website or sending an enquiry does not by itself create a client relationship, fixed scope, price or obligation to start work.

1. Who these terms apply to

These terms apply when you accept a written quote, proposal, statement of work or invoice from Jordan Lovelle, approve work in writing, or make a payment requested for an agreed engagement. The contracting party is the party identified in that engagement document.

If an accepted engagement document includes a specific term that differs from this page, the specific written term applies to that engagement to the extent of the difference.

2. Services and scope

The agreed document records the deliverables, exclusions, responsibilities, assumptions, fees and expected timing. Work outside that scope requires written agreement and may affect cost or delivery timing.

Website examples, service descriptions, indicative ranges and initial discussions are general information only. They are not a fixed quote, guarantee or professional recommendation for a particular situation.

3. Client responsibilities

You must provide accurate instructions, lawful materials, timely decisions and the access reasonably needed for the agreed work. You must have authority to supply accounts, content, data and approvals, and must not send passwords, private keys or unnecessary sensitive information through a public form or ordinary email.

You remain responsible for business, legal, accounting, privacy, security and professional decisions unless an appropriately qualified adviser is separately engaged for that purpose.

4. Fees, invoices and deposits

Fees, GST treatment, milestones and due dates are stated in the accepted engagement document or invoice. A deposit or first milestone may be required before work is scheduled.

Web Design starts from A$995 excluding GST for one agreed WordPress page of up to five sections. The agreed scope includes the supplied copy intake, up to three stock images, responsive implementation, one contact form, basic on-page SEO, one revision round and launch. Branding, original photography, legal copy, hosting or domain fees, paid licences, ecommerce, extra pages and custom integrations are excluded unless a written quote says otherwise.

Web Development starts from A$395 excluding GST for one agreed feature, fix or integration. The agreed scope includes an appropriate backup, testing and handover. Discovery, third-party fees, ongoing support and work outside the agreed item are excluded unless separately agreed in writing.

Support is charged at A$120 per hour excluding GST during business hours, with a one-hour minimum and then 15-minute increments. Support availability does not create an emergency response or service-level agreement unless one is expressly agreed in writing.

A deposit is applied to agreed work and reasonable non-recoverable third-party or committed project costs. If an engagement ends early, completed work and properly committed costs remain payable, and any unused balance is dealt with fairly and in accordance with the accepted written terms and rights that cannot be excluded by law.

5. Changes, delays and suspension

Material scope changes, delayed information, unavailable access, third-party changes or late approvals can change timing and cost. Any material change should be recorded in writing before the additional work proceeds.

Work may be paused for an overdue invoice, material breach, missing authority or access, or a material security or legal risk. Except where urgent action is reasonably required to protect systems, information or people, written notice and a reasonable opportunity to address the issue will be given before suspension or termination.

6. Cancellation and termination

Either party may end an engagement in accordance with its written cancellation terms, or after a material breach is not remedied within a reasonable period stated in notice. Either party may act immediately where continued work would be unlawful, unsafe or impossible.

On cancellation, the client pays for work properly completed and agreed non-recoverable commitments up to the end date. Work not performed is not automatically charged merely because time was tentatively reserved, unless a clear and lawful cancellation amount was agreed in writing.

7. Review, launch and acceptance

You must review agreed deliverables and raise material issues during the review period in the engagement document. Approval to publish or deploy confirms that the relevant work has been reviewed for that release, subject to any recorded exceptions and rights that cannot be excluded.

Technical systems and third-party services can change after delivery. Ongoing monitoring, maintenance, backups, licences and support are included only where the accepted scope says so.

8. Intellectual property and portfolio use

Ownership or licensing of final custom deliverables is stated in the accepted engagement document and normally takes effect after payment for those deliverables. Pre-existing methods, reusable code, tools, know-how and third-party materials remain subject to their existing ownership and licence terms.

Client work, names, logos, results or non-public details will be used in a portfolio or marketing material only with prior written permission and subject to any agreed confidentiality limits.

9. Confidentiality and information handling

Each party must take reasonable care with confidential information received for the engagement and use it only for the agreed purpose, except where disclosure is authorised or required by law. The Privacy Policy explains website enquiries, measurement choices and privacy requests.

10. Third-party services

Projects may depend on hosting, domains, plugins, APIs, Google services, email, analytics or other third-party providers. Their terms, prices, availability and behaviour are outside direct control.

This does not excuse a failure to use reasonable care and skill in selecting, configuring or working with an agreed provider. A party is not responsible for a third-party failure to the extent it was beyond that party's reasonable control and not caused or worsened by its own breach, negligence or unauthorised action.

11. Outcomes and recommendations

No particular ranking, traffic, conversion, lead, revenue, uptime, security or business result is guaranteed unless a specific written guarantee is expressly included in the accepted engagement document. Technical recommendations are based on the agreed scope and information reasonably available at the time.

12. Australian Consumer Law and liability

Services come with guarantees and remedies that may apply under the Australian Consumer Law, including guarantees that services will be provided with due care and skill and be reasonably fit for an agreed purpose. Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded.

Any lawful allocation or limitation of liability must be read with those non-excludable rights and the accepted engagement document. This website page does not impose a blanket liability cap for every client or claim.

13. Disputes

A concern should first be raised in writing with enough detail to understand the issue and requested outcome. Both parties should try in good faith to resolve it directly before starting formal proceedings, unless urgent relief or a non-excludable right requires otherwise.

14. Governing law

These terms are governed by the laws of Victoria, Australia. Courts and tribunals with jurisdiction in Victoria may hear disputes, subject to any mandatory law that applies elsewhere.

15. Contact

Questions about scope, billing or these terms can be sent to hello@jordanlovelle.com before work starts.