Can support become a fixed development project?

Yes. If the investigation reveals a clear larger outcome, I can quote it separately as Web Development.

Jordan Lovelle web / AI & automation / support

Business-hours troubleshooting and maintenance

Reliable website support at A$120/hour + GST.

For unclear faults, troubleshooting and maintenance. Support is billed with a one-hour minimum and then in 15-minute increments. It does not include an emergency-response SLA.

Request support See support work

01 Relevant work

Relevant website and supportable-system work.

These projects show why clear status, careful changes and practical follow-up make ongoing support easier.

Sage & Lilly Co. website desktop view — Complete desktop homepage captured from the live Sage & Lilly Co. website on 3 August 2026.

Sage & Lilly Co. website mobile view — Complete mobile homepage captured from the live Sage & Lilly Co. website on 3 August 2026.

Complete desktop homepage captured from the live Sage & Lilly Co. website on 3 August 2026.

Complete mobile homepage captured from the live Sage & Lilly Co. website on 3 August 2026.

Client project · E-commerce website

Sage & Lilly Co.

A floral e-commerce website built around handcrafted arrangements and bouquets.

Why it matters here: The WooCommerce site shows the content, product and order pathways that need to remain clear and dependable.

Problem: Customers needed a calm, visual way to browse products, understand the service and place an order.
Built: A responsive WooCommerce storefront with product collections, editorial content and ordering flows.
Outcome: A distinctive online shop that carries the studio’s visual character across desktop and mobile.

oOMF! CMS local sample mode studio view.

oOMF! CMS local sample mode mobile view.

Built by Jordan · Content workflow pilot

oOMF! CMS

A local content workspace shown with sample information.

Why it matters here: The CMS pilot shows how visible status, approvals and handover make content work easier to support.

Problem: Content changes need clear ownership, approvals and a reliable handover.
Built: A content workflow that records attention, approval and completion in one place.
Outcome: A clearer way to manage content work from request to handover.

02 Problems

When the cause is not clear yet.

For a problem that needs investigation before a planned scope can be agreed.

Something is broken or unreliable.
The site needs maintenance or a careful update.
The cause is not yet clear.

03 What I can help with

Practical troubleshooting and maintenance.

Understand the fault, protect the site and explain the practical next step.

Business-hours troubleshooting

Investigate unclear faults during ordinary business hours, without an emergency-response promise.

Maintenance and update checks

Review updates, plugins and everyday website maintenance with appropriate care.

Practical explanation and next steps

Explain what was found and recommend a sensible next step in plain language.

04 How it works

How website support begins.

Start with the symptoms, investigate the cause and make the safest useful change.

Describe the symptoms

Share what is happening, who it affects and any recent changes you know about.

Investigate the cause

I review the relevant website, hosting, plugin, form or integration path.

Make a careful fix

Where appropriate, I make the smallest safe change and test the result.

05 Fit and budget

Is business-hours support suitable?

Support is for troubleshooting and maintenance when the cause or exact fix is not known yet.

Fit check

This is probably a good fit if...

Existing website needing troubleshooting or maintenance
Business-hours response is suitable
The requester understands the minimum charge

Scope check

Another provider is likely better if...

Emergency-response or 24/7 SLA work
Passwords or private keys submitted through this form

06 FAQ

Common support questions.

Can you help if I do not know what is broken?

Yes. That is what Support is for. Share the symptoms, recent changes and anything already tried.

Do you offer emergency or 24/7 support?

No. This is business-hours support without an emergency-response service level.

How is support billed?

Support is A$120/hour + GST, with a one-hour minimum and then 15-minute increments.

08 Start

Need practical website support?

Tell me what is happening and what you have already tried.

Email: Email me directly
Location: Ballarat, Australia
Response: Usually within one business day

View selected work

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