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Jordan Lovelle web design / development / support
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Business-hours troubleshooting and maintenance

Reliable website support at A$120/hour + GST.

For unclear faults, troubleshooting and maintenance. Support is billed with a one-hour minimum and then in 15-minute increments. It does not include an emergency-response SLA.

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  • Business-hours troubleshooting
  • Maintenance and update checks
  • Practical explanation and next steps
01 Problems

For a problem that needs investigation before a planned scope can be agreed.

  • Something is broken or unreliable.
  • The site needs maintenance or a careful update.
  • The cause is not yet clear.
02 What I’ll fix

Understand the fault, protect the site and explain the practical next step.

01

Business-hours troubleshooting

Focused cleanup, implementation and handover work that makes the system easier to trust.

02

Maintenance and update checks

Focused cleanup, implementation and handover work that makes the system easier to trust.

03

Practical explanation and next steps

Focused cleanup, implementation and handover work that makes the system easier to trust.

03 Relevant proof

These are not generic portfolio pieces. They show the kind of support, triage and operations thinking that sits behind a calmer WordPress rescue.

Demo HeliOS health and remediation console

Internal system / demonstration · Technical rescue / health checks

HeliOS Health / Remediation

A health-check and remediation suite for website hosting basics, support triage and repeatable technical rescue.

Problem
Recurring hosting and website health checks needed a calmer repeatable triage path.
Built
Config-driven checks, verification helpers, remediation scripts and runbooks.
Outcome
Made technical rescue work easier to repeat, document and hand over.
  • Health checks
  • Website support
  • Automation
  • Runbooks
Demo CTRL WordPress operations dashboard

Internal system / demonstration · WordPress maintenance workflow

CTRL

A maintenance and operations layer for keeping WordPress sites, jobs, state and follow-up work easier to see and manage.

Problem
Site operations needed a safer way to see maintenance work, state and follow-up.
Built
Overview screens, job flows, site inventory and guarded operations paths.
Outcome
Simplified support and made ongoing maintenance easier to manage.
  • Maintenance
  • Website support
  • Workflow
04 Entry offer

Good first step

A$120/hour + GST

Business-hours troubleshooting and maintenance, billed with a one-hour minimum and then in 15-minute increments. No emergency-response SLA.

Request support
05 How it works

The first job is to slow the panic down enough to make good technical decisions.

Stabilise

Check access, backups, hosting basics and obvious risk before changing anything.

Diagnose

Trace the issue through plugins, forms, emails, checkout, tracking or theme behaviour.

Fix carefully

Make the smallest safe fix first, test it, and avoid turning one issue into three.

06 Fit and budget

A quick check before we touch the site.

If the setup is fragile, the first useful move is knowing what is safe, risky and worth fixing now.

Fit check

This is probably a good fit if...

  • Existing website needing troubleshooting or maintenance
  • Business-hours response is suitable
  • The requester understands the minimum charge

Scope check

It is probably not the right fit if...

  • Emergency-response or 24/7 SLA work
  • Passwords or private keys submitted through this form
08 FAQ

Can you work on a site another developer built?

Yes. Inherited WordPress sites are a common starting point. I begin by understanding the setup, risks and access before changing anything.

Can you help if I do not know what is broken?

Yes. The first step is usually triage: forms, plugins, hosting, theme behaviour, recent changes, errors and the safest order of fixes.

Do you fix WooCommerce checkout and email issues?

Yes. I can review checkout paths, payment and shipping plugins, order emails, notifications and customer-facing purchase issues.

09 Related services

Related service

Web Development

A defined feature, fix or integration for an existing site.

Open service

Related service

Web Design

A straightforward one-page WordPress website with a clear contact path.

Open service

10 Start

Need practical website support?

Tell me what is happening and what you have already tried.

Location
Ballarat, Australia
Response
Usually within one business day
View selected work

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